Frequently Asked Questions

Open the tour, choose your date and travelers, check availability and pick an option. Then send your booking request with your contact details. Our team reviews every request and contacts you to confirm availability and the next steps.

No. Bookings on Morocco Easy are requests: they are subject to availability and confirmed manually by our team. You will hear from us after we have checked your date, option and group.

Yes. Where WhatsApp is offered on the booking page, you can send the same request details to our team by WhatsApp.

Contact our team as soon as possible with your booking details. Changes depend on availability and on the conditions of the tour option you chose.

No payment is taken online on this site. Our team confirms your request first and then explains how and when payment is made.

It depends on the tour option. Each option shows its pricing unit next to the price (per person, per group or per vehicle), and the total is calculated from your selected travelers before you send the request.

Age groups and child prices are set per tour option. The traveler selector on the tour page shows the age range and price of each category; some options do not accept every age group.

Inclusions and exclusions differ from tour to tour. Check the "Included / Not Included" section of the tour page and the details of the option you select.

Cancellation terms depend on the tour and option. The policy shown on the tour page applies to your booking. When a tour offers free cancellation, the deadline is stated there.

Contact our team with your booking number and name. We will confirm the cancellation according to the policy of the tour you booked.

If we cannot operate your tour as requested, our team will contact you to suggest an alternative or to cancel the request.

Both exist. Each option on the tour page states whether it is private or shared and, where relevant, the maximum group size.

Guide languages are listed on each tour page. If you need a specific language, mention it in your request and we will check availability.

Yes. Use the "Build Your Tour" page to tell us your dates, interests and group size, and our team will get back to you with a proposal.

Each tour page has a "What to bring" section when relevant. For desert and mountain trips, layers are useful because temperatures can drop sharply in the evening.

Pickup depends on the tour option. The tour page shows whether pickup is included on all options or only some. Add your hotel or riad address in your request.

Many streets in the old medinas cannot be reached by car. In that case our team will agree a nearby meeting point with you before the tour.

The start or pickup time is confirmed by our team together with your booking.

Spring and autumn are generally the most comfortable seasons for touring. Summers can be very hot inland and in the desert, while winter nights are cold in the desert and the mountains.

The Moroccan dirham (MAD). Prices on Morocco Easy are shown in euros.

Entry requirements depend on your nationality. Please check with official government sources or your nearest Moroccan consulate before you travel.

Light, comfortable clothing that covers shoulders and knees is a good choice, especially in medinas and religious sites. Bring a warm layer for desert and mountain evenings.

Use the contact page, or the WhatsApp, phone and email details shown on the site. Include your booking number if you already sent a request.

Of course. Send us a message with the tour you are interested in and your questions, and our team will reply.